Refund Policy
Refund requests must be made within 7 days after receiving the parcel.
Refunds are only applicable for:
● Wrong item sent
● Incorrect order received
● Defective or damaged item
● Other cases approved by our management
Approved refunds will be processed through a suitable payment method determined by our team.
Exchange & Return Policy
Customers may request an exchange or return within 14 days after receiving the parcel.
Exchange requests are only applicable for:
● Wrong item sent
● Wrong size/item received
● Defective item
Items returned for exchange must:
● Be unused and unwashed
● Be in original condition and packaging
● Include proof of purchase/order number
We reserve the right to reject any return or exchange request that does not meet the conditions above.